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What is Pamper?

Pamper is a on-demand beauty service which focuses on nails and nail art. We offer a network of nail technicians who perform the service in the comfort of your own home.

Where can I get Pamper?

Geographically, Pamper currently serves the south bay of the San Francisco bay area. Our region of operation is currently south of the San Francisco airport and south of the Oakland airport on the east bay side. The Pamper app is available on the app store for iOS 8 and up and for Android 4.2 and up.

How do I create an account or login?

We have removed the need for password and usernames in favor of login via your phone number. Once you log in, a verification code will be sent via text message, which you can enter to log into the app.

What if you’re not available in my area?

We are constantly looking to expand to new coverage areas, so keep an eye out and follow us on Twitter, Facebook, and Instagram @GetPamper for announcements of new expansion areas and coverage, as our Pamper Community grows.

Can I book the same service professional?

We do not allow for specific requests for professionals, but we do everything that we can to ensure the same five-star experience with any service professional you receive.

How do I order add-ons?

Add-ons are available at the time of your appointment, based on which service professional you have, and what add-ons/time they have available at that moment. Please ask your service professional during setup, what add-ons they have available. To accompany groups and larger parties, please contact us at 1-888-866-0902 to have us accommodate your larger group.

Can I change the time or place of an appointment after booking it?

Depending on scheduling and location, we can be flexible with appointment times. Call our customer phone line at 1-888-866-0902 to discuss rescheduling options.

How does cancelling an appointment work?

Cancellations 3 hours prior to appointment time will be refunded in full. Cancellations made within 3 hours of start time will be applied as credits toward your next appointment.